The short version: everything is month to month, nothing is locked in, and you can stop at any time. What you have already paid for, you keep using through the end of that month. Below is the detail.
1. There is nothing to get out of
Keelson does not sell annual contracts, multi-year terms, or minimum commitments. There is no early-termination fee, no buyout, and no auto-renewing term that has to be cancelled before a deadline. Every ongoing engagement runs month to month.
That is the actual protection. A refund policy matters most when you are locked into something, and you are not.
No physical goods. Keelson sells services and platform access only. Nothing ships, so there is no shipping policy and nothing to return; this page covers cancellation and refunds of fees.
2. How billing works
Recurring fees are invoiced monthly in advance and due within seven days of the invoice date. You are billed for a month of service before that month runs, so at any moment you are paid up through the end of the current billing month and no further.
Project work is invoiced as set out in its statement of work.
3. Cancelling
Either party may end the agreement for convenience on thirty days' written notice. Email to hello@keelsonsystems.org or billing@keelsonsystems.org is written notice — no form, no phone call, no retention conversation.
The notice period exists so a transition can be done properly rather than abruptly: DNS moved, data exported, credentials handed over, and the site left running while you sort out where it goes next. It is not a penalty and it is not a lock-in.
Your last month is a full month of service. Service continues through the end of the final billing month, and you are invoiced normally for any month that runs during the notice period. Nothing is switched off early.
4. Refunds on monthly services
Monthly hosting, care plans, and platform access are not refunded for a partial month. The month you have paid for is served in full, and cancellation takes effect at the end of it rather than producing a prorated credit.
This is the ordinary arrangement for monthly services, and it works because the commitment is only ever one month long.
5. When Keelson does issue a refund
Some things are simply errors, and errors get corrected:
- A billing mistake. Wrong amount, wrong tax, wrong month, duplicate charge — refunded in full, promptly, without argument.
- A charge after cancellation. If you cancelled and were billed anyway, that charge is refunded in full.
- Service Keelson did not provide. If you were invoiced for work or access that was not delivered, that portion is refunded or credited.
- Sales tax collected in error. Refunded, and the remittance corrected with the state.
Refunds go back to the original payment method where possible, and typically appear within five to ten business days depending on your bank or card issuer.
6. Project work
Project work is governed by its statement of work, which sets out scope, price, and the payment schedule.
Deposits and milestone payments cover work already performed and are not refundable once that work is done. If a project is cancelled partway through, you are billed for work completed to that point and any unearned balance is returned. Deliverables completed and paid for in full are yours regardless of what happens to the rest of the project.
7. What you take with you
Ending an agreement does not cost you your work. On termination Keelson delivers your data in a standard machine-readable export format, and your deliverables — your website, its content, your data — are yours and remain yours.
Your own accounts stay yours throughout and are not Keelson's to release: your domain registration, your Stripe account, your member payment relationships. Those never transferred to us in the first place.
Access to the back-office platform ends when the agreement ends, because that access is licensed rather than sold. Your data from it comes with you.
Transition assistance beyond the standard export is available at Keelson's standard hourly rate.
8. Past-due accounts
Amounts more than seven days past due accrue a late charge of 1.5% per month. If an account stays past due, Keelson may suspend services after written notice and will restore them once the account is current. Suspension does not cancel the agreement, and it does not delete your data.
9. Disputes and chargebacks
If something on an invoice looks wrong, email us before filing a chargeback. Billing errors are corrected quickly and without friction, and a direct correction is faster than a card dispute for everyone involved.
Where a signed services agreement is in force, its terms control. This page describes how Keelson applies them in practice.
10. Contact
Keelson Systems LLC Columbia, South Carolina Billing: billing@keelsonsystems.org General: hello@keelsonsystems.org