These terms cover your use of this website and, where no separate signed agreement exists, the services Keelson Systems LLC provides. They are written to be read, not to be survived. If something here is unclear, email hello@keelsonsystems.org and ask.
1. Who you are contracting with, and what controls
"Keelson," "we," and "us" mean Keelson Systems LLC, a South Carolina limited liability company. "You" means the business or person using the site or receiving services.
Most client work runs under a separate signed services agreement. Where you have one, that agreement is the controlling document for your engagement, and these terms fill only the gaps it does not address. Where you do not have one — for example, you are simply reading this website — these terms apply on their own.
2. The website itself
This site is informational. It describes what Keelson does and how to get in touch. Nothing on it is an offer that binds either of us, a quote, professional advice, or a guarantee of a particular result. No prices are published on this site; the fee for your engagement is the one written in your agreement or statement of work.
You may read, print, and share these pages. You may not scrape the site to train a model, republish it as your own, or use the Keelson name or mark in a way that suggests we endorse or are affiliated with you.
3. What Keelson provides
Three things, described the same way here as on the homepage and on your invoice:
Custom website development. Websites built to order, engineered for search engines and AI answer engines, and deployed to infrastructure provisioned for you. Scope, turnaround, and fee are set in a written statement of work before work starts.
Hosting and care. Monthly hosting, maintenance, security patching, and support, including SSL, DNS, backups, uptime monitoring, and content changes within a commercially reasonable monthly scope — for sites Keelson built and for sites you bring to us.
Keelson Platform access. Licensed access, for the term of your agreement, to Keelson Platform, Keelson's hosted back-office platform, at the tier set out in your statement of work. Depending on tier, the platform provides customer relationship management, quoting and invoicing, payment collection through your own payment account, bookkeeping, scheduling, reporting, marketing automation, multi-location roll-ups, inventory, and integrations. Your statement of work lists the modules included in your engagement; where this paragraph and your statement of work differ, the statement of work controls. Basic and Core tiers are in development and are offered to waitlisted clients as they become available; Custom engagements are available now.
Keelson performs services with commercially reasonable skill and care and maintains administrative, technical, and physical safeguards appropriate to the data it processes. Keelson does not promise uninterrupted or error-free operation, and no service is guaranteed against every outage. Where an outage is ours, we fix it and we tell you what happened.
4. Fees, taxes, and payment
Recurring fees are invoiced monthly in advance and due within seven days of the invoice date. Project work is invoiced as set out in its statement of work.
Amounts more than seven days past due accrue a late charge of 1.5% per month. If an account stays past due, Keelson may suspend services after written notice, and will restore them once the account is current.
Payment handling. Invoices are paid through Stripe, a PCI-compliant payment processor. Keelson does not store, process, or transmit card numbers. Charges appear on your card or bank statement as KEELSON SYSTEMS.
Taxes. South Carolina treats hosted-software and platform access as taxable communications, while development, hosting, and maintenance labor is not taxable. Your invoice itemizes which is which. Where sales tax applies, Keelson collects it from you and remits it to the state. If the law or the rate changes, the invoiced tax changes with it. Fee characterizations reflect current South Carolina law.
5. Term and ending the agreement
Engagements run month to month. There is no annual contract and no minimum term.
Either party may end the agreement for convenience on thirty days' written notice. On termination, Keelson provides reasonable transition assistance at its standard hourly rate and delivers your data to you in a standard machine-readable export format.
Cancellation and refund mechanics are on the refunds page.
6. Who owns what
Yours. Deliverables created specifically for you and paid for in full — your website, its content, and your data — are yours and stay yours. Ownership survives termination.
Ours. Keelson's pre-existing and independently developed materials — frameworks, tools, templates, deployment and security procedures, and the back-office platform itself — remain the property of Keelson Systems LLC. You get a non-exclusive, non-transferable license to use them as embedded in the services, for as long as your agreement runs. Platform access ends when the agreement ends; your deliverables and your data do not.
7. Your own accounts
You own your third-party accounts — your domain registration, your Stripe account, your member payment relationships, your social accounts. Those accounts and the funds in them never transfer to Keelson and never pass through Keelson. Payments from your members go to your processor and into your bank account.
Keelson is not liable for outages, changes, or losses arising from third-party platforms or from accounts and infrastructure you own, except where our own breach caused them.
8. Your responsibilities
Give us accurate information and timely access to what we need. Keep your own account credentials secure. Do not use the services to break the law, infringe someone else's rights, or send unlawful or unsolicited messages. You are responsible for the content you publish through anything Keelson hosts for you.
9. Data protection and security incidents
Each party complies with applicable data-protection law. Keelson processes your data solely to provide the services, does not sell it, and does not disclose it to third parties except as needed to provide the services or as required by law.
If Keelson becomes aware of a security incident affecting your data, we will notify you without undue delay and in any event within seventy-two hours, with reasonable detail about what happened and what we are doing about it. Details are on the privacy page.
10. Confidentiality
Each party protects the other's non-public business, technical, and customer information with at least the care it uses for its own, and uses it only to perform under the agreement. This survives termination for three years. Obligations covering personal data of your customers or members survive indefinitely.
11. Limitation of liability
Except for breaches of confidentiality, infringement indemnity obligations, or a party's gross negligence or willful misconduct:
- Neither party is liable for indirect, incidental, consequential, or punitive damages, including lost profits.
- Each party's total liability is capped at the fees paid or payable by you in the twelve months before the event that gave rise to the claim.
Nothing here limits liability that cannot lawfully be limited.
12. Independent contractors
Keelson is an independent contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship. Neither party will solicit the other's personnel for employment during the term and for twelve months after, which does not restrict responses to general public job postings.
13. Governing law
South Carolina law governs, without regard to its conflict-of-laws rules. Venue is Richland County, South Carolina.
14. Changes to these terms
We may update this page. Material changes will be posted here with a new "last updated" date, and where we have your email and the change affects your engagement, we will tell you directly. Changes do not alter a signed agreement — that takes a writing signed by both parties.
15. Severability and entire agreement
If any provision is held unenforceable, the rest stays in effect. Together with your signed agreement and any statements of work, these terms are the entire agreement between us about their subject matter.
16. Contact
Keelson Systems LLC Columbia, South Carolina hello@keelsonsystems.org
Billing questions: billing@keelsonsystems.org Support: support@keelsonsystems.org Security reports: security@keelsonsystems.org